Refund policy
Refund & Return Policy
Last updated: September 22, 2026
At Zenthya, we want you to feel confident trying our products. Because our products include dietary supplements, we maintain specific return and refund practices to protect product quality and safety.
30-Day Satisfaction Guarantee
Eligible first-time purchases made directly through Zenthya.com are covered by our 30-day satisfaction guarantee.
If you are not satisfied with your purchase, contact us within 30 days of receiving your order at info@zenthya.com.
Please include:
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Your order number
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The email address associated with your order
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A brief description of your concern
If your request is approved, your refund will be issued to the original payment method.
The 30-day satisfaction guarantee may be limited to one refund per customer or household and applies only to qualifying purchases made directly through Zenthya.com.
Returns
For health, safety, and quality-control reasons, we generally do not accept physical returns of opened dietary supplements.
In many cases, an approved refund under our 30-day satisfaction guarantee will not require you to return an opened product.
Unopened products may be eligible for return depending on the circumstances. Please contact us before sending any product back.
Do not send a return without first receiving instructions from our support team.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at info@zenthya.com as soon as possible.
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging, when applicable
Depending on the situation, we may offer a replacement, store credit, or refund.
Refund Processing
Once a refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise determined by Zenthya to qualify.
Pre-Orders
Pre-orders may be canceled for a full refund before they enter fulfillment.
Once a pre-order has entered fulfillment or has shipped, it will be subject to this Refund & Return Policy.
Estimated shipping dates for pre-order products are estimates and may change due to manufacturing, inventory, fulfillment, carrier, or supply-chain circumstances.
Subscription Orders
If you purchase a recurring subscription, you may cancel or modify future subscription orders before they are processed.
Once a subscription order has entered fulfillment, we may not be able to cancel that shipment.
Cancellation of a subscription prevents future renewals but does not automatically refund an order that has already been processed.
Abuse of the Refund Policy
Zenthya reserves the right to limit or refuse refunds in cases of suspected fraud, repeated refund requests, abuse of promotional offers, or other misuse of this policy.
Contact Us
For questions about refunds, returns, or your order, contact: