Shipping Policy

Last updated: September 22, 2026

Thank you for shopping with Zenthya. This Shipping Policy explains how we process, ship, and deliver orders placed through Zenthya.com.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed during product launches, promotional periods, pre-orders, or periods of unusually high demand may require additional processing time.

Processing time is separate from shipping transit time.

Shipping Times

After your order has been processed and shipped, estimated delivery time will depend on your destination and the shipping method selected at checkout.

Standard U.S. shipping generally takes approximately:

3–7 business days after shipment

Delivery estimates are not guaranteed.

Carrier delays, severe weather, holidays, high shipping volumes, natural disasters, or other circumstances outside Zenthya's control may affect delivery times.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Any free-shipping promotions or thresholds will be subject to the terms displayed at the time of purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow time for the carrier's tracking system to update after your package has been accepted.

Expedited Shipping

If expedited shipping is available, selecting an expedited shipping option affects carrier transit time only.

It does not necessarily reduce the amount of time required to process and prepare your order before shipment.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately at info@zenthya.com.

We will make reasonable efforts to update your address, but once an order has entered fulfillment or has shipped, we cannot guarantee that an address change can be made.

Zenthya is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Order Cancellations

Orders may be canceled before they enter fulfillment.

Once an order has been processed for shipment, we may no longer be able to cancel it.

Please contact info@zenthya.com as soon as possible if you need assistance.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you:

1. Check around the delivery location.

2. Ask members of your household.

3. Check with neighbors, your front desk, mailroom, or building management.

4. Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If the package still cannot be located after 48 hours, contact us at info@zenthya.com.

We will review the situation and assist where reasonably possible.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us at info@zenthya.com with your order number and relevant details.

Photos of damaged packaging or products may be requested.

Depending on the circumstances, we may provide a replacement or refund.

Pre-Orders

Products available for pre-order will display an estimated shipping or availability date on the relevant product page.

All pre-order shipping dates are estimates and may change due to manufacturing, inventory, fulfillment, transportation, or supply-chain circumstances.

If a material delay occurs, we may provide updated information by email.

International Shipping

Zenthya currently ships to destinations made available during checkout.

If international shipping is available to your location, applicable shipping charges will be shown before purchase.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient.

International delivery times may also be affected by customs processing.

Contact Us

For shipping questions or order assistance, contact:

info@zenthya.com